Refunds in plain terms

Commercial refund window

Window length

7 natural days.

Start event

The window starts from DELIVERED — the recorded delivery of the purchased product or service, not from payment.

Precondition

The window starts only once delivery has been recorded (a delivery confirmation is kept for each order).

If not delivered

If the product or service was not actually delivered, the window does not auto-start — and if you never received what you paid for, you are entitled to a full refund regardless of the window.

If something goes wrong

Your statutory rights

These commercial terms exist independently and are not replaced or limited by the window above — and the window never takes precedence over your statutory rights. Where a statutory right applies and is more favourable to you, the statutory right applies. The commercial refund window does not limit any statutory withdrawal or refund right you may have.

How to request a refund

Send your request through the support entry below, or reply directly to your Paddle order confirmation email. Include your order reference; we respond through the same channel. Where a purchase was processed by Paddle, Paddle's buyer refund channel also applies and is stated in your order confirmation.

FAQ